For many of us, privacy and protection of personal data is a really big deal online these days. Well, I’m sad to report that we don’t have it together in the offline world either.
Last Friday, I visited a major Canadian retailer and talked with one of their automotive reps about purchasing some winter tires. The rep was very helpful and I had no complaints about the service, other than the fact they didn’t have the tires I wanted in stock.
But I was quite surprised when I looked at the back of scrap paper the rep had written me with some details about the tires I was looking at.
The 4″x5″ scrap of paper was actually a work order with another customer’s name, home address, work and home telephone number, license plate number, along with the make / model / year of the car. I’ve included a photo I took of the note, but removed the store name, and replaced the customer’s actual information with generic data.
I’m convinced this isn’t a one time occurrence since the rep pulled this scrap paper from a stack of neatly torn work orders. Good on them for recycling used paper, but bad on them for distributing personal information on the back of their notes.
Although I didn’t have a chance that day, I will be popping in to speak with the store manager to get his opinion on the matter.
In this day and age, every person that comes into contact with personal information should treat it like currency. You wouldn’t leave a stack of twenties laying around, why do you think it’s ok to do the same with sensitive customer information?